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THE LAVENDER PARTNERSHIP
COMBINING CREATIVE THINKING & EXPERTISE IN BUSINESS OPERATIONS TO UNLOCK GROWTH AND OPPORTUNITY FOR SMEs
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STRATEGIC OPERATIONS DRIVE GROWTH
Whether diversifying business or driving commercial growth, Strategic Operations are the key to unlocking growth and unleashing talent.
Whilst recognised in manufacturing as the second largest contributor to increased revenue, (people being the first), Operations are over looked in many sectors, resulting in unnecessary spend and limiting potential. Investing in an effective Operational Business Foundation, provides leaders with data for informed decision making, and the ability to flex their business to embrace the opportunities ahead and deliver next chapter growth.
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THE 3P FRAMEWORK
OUR METHODOLOGY
Operations cover a myriad of components. Working with clients across sectors and of differing sizes, we've identified 3 core pillars that are consistent. They create our 3P framework and form the basis of our work with you, across our advisory and implementation phases.
People
Looking at all People aspects from communication with your clients and within the organisation, your employee base and leadership structure and style.
Product
An in-depth analysis of what goes into making your product or delivering your service and the process enabling this. From the capabilities and cost, to the key hand over points.
Performance
In-depth analysis of how you currently measure success; for your people, your clients and the business. Leveraging these insights to inform and optimise People and Product.
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A PHASED APPROACH
HOW WE WORK WITH YOU
EXPLORATION & EVALUATION
We begin with an initial deep dive into your business across the 3P framework. To get to the opportunities fast, we work closely with you and your team, to understand the inner workings of your business.
OUTPUT: In-depth report & audit.
ROADMAP & RECOMMENDATIONS
Taking the Audit we work with your Senior Leadership Team to agree priorities and develop an in-depth roadmap setting out interdependencies and the impact for your business.
OUTPUT: Roadmap and Time frame.
IMPLEMENTATION & CHANGE MANAGEMENT
Using our proven technique to deliver change across processes, structures and ways of working, this phase is when operational change occurs. For long lasting success we ask that your management team co own this phase and we lead them through this.
MEASUREMENT
Performance is key to business success and our processes ensures constant evaluation. We agree metrics with you and once the initial work is completed, we follow up to ensure that the results are positive and ongoing.
Whilst we always start with Phase 1 & 2, and would recommend all 4 phases to deliver our results, we discuss your needs in our initial consultation.
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WHY WE BELIEVE IN PARTNERSHIP
The Lavender Partnership was founded by Charlotte Lavender, following a decade in management roles, consulting with FTSE 100 businesses across categories. Whilst advising C -Suite clients on how to recalibrate their structures and processes to diversify their offering, integrate businesses or technology and reinvigorate their brands, two key insights emerged:
Operations are often overlooked at the most pivotal times for businesses
Change is achieved faster, when driven from the 'outside' in
It's these insights that led Charlotte to set up The Lavender Partnership. Leveraging her expertise across industries, Charlotte and her collective of consultants, work predominately with SMEs in their next stage of growth, as Founders take the step of transitioning to new ways of working. Her straight forward, hands on and human approach, allows Charlotte to work alongside your teams, building trust, achieving results fast and implementing change that will last.
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Without a doubt Charlotte was the most inspiring, insightful business leader I have ever worked with as an agency partner. Charlotte would provide challenging insights, push boundaries and really inspire us as a client.
Andy Barratt, Managing Director, Ford of Britain
Charlotte works as the ideal business partner perfectly understanding the key objectives and designing the most effective process to get things done avoiding pitfalls and disruption in the delivery of the business as usual. I would definitely endorse and recommend her fully.
Gianluca Di Tondo, Global Marketing, Heineken
Charlotte was a joy to work with and had an immediate impact on our business. During a period of change and growth, she brought solid advice and guidance providing an operations perspective which meant she identified quickly where we could implement change, systems and processes to improve our efficiency and effectiveness. She brings knowledge, ideas, structure and a focus on performance with a friendly approach
As an adviser to the board of a leading internal comms agency, we required an in-depth under the bonnet operations audit to help us to structure the business for the next stage of growth. Charlotte undertook this using her 3P approach and very quickly identified the changes required. Her presentation to the board was concise and effective, whilst being sensitive to the commercial and cultural impact on the agency.
Gemma McGrattan, Founder and Director, Synergy
Mark Probert, Cactus
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